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Customers Are Rebelling AI, No Longer Want Canned Replies to Brand Questions
apple.news/ARela_hwNRcmi1HkREy-tTA In fact, 52% of consumers indicated that they will toss a brand if the received communication is impersonal. At the same time, 51% of marketers admit to recycling the same messages across different channels due to inadequate resources
Dan Strickland-Woodward